Grievance hotline for Filipinos in Qatar launched

September 6, 2010

The Philippine Overseas Labour Office-Overseas Workers Welfare Administration (POLO-OWWA) in Qatar has launched a 24-hour hotline to deal with complaints and concerns from the Filipino community.

The move to open up the round-the-clock grievance call centre was part of efforts by POLO-OWWA officials to improve the standard of services offered to the growing number of Overseas Filipino Workers (OFWs) in Qatar.

Around 250,000 Filipinos live in Qatar, the third largest expatriate community in the Arabian Gulf country.

POLO-OWWA has distributed an advisory through leaflets and e-mails to the Filipino community indicating the telephone numbers where the Filipino public can access the round-the-clock telephone numbers, Qatari daily The Peninsula reported.

The 24-hour services will be a welcome relief to the OFWs since POLO-OWWA has often been criticized by the community, with complaints ranging from telephone lines inaccessibility to alleged inefficiency in helping Filipinos deal with government offices.

Welfare Officer Dayang Dayang Sitti Jaafar said several staff have been assigned to answer calls anytime of the day. Grievances and other concerns will be promptly forwarded to the concerned section of the POLO-OWWA.

The new services, the first being introduced by a government agency, was borne out of the reforms being introduced by Labour Attache Ricardo Sodusta since he assumed the post a few months back in an effort to reach out to the OFWs in Qatar, the daily said.




About the author

Born August 3, 1960 in Monastir, Tunisia
Media career:
  • ABC News (Tunisia)
  • Bahrain Tribune
  • Gulf News
  • Bahrain Television News
Teaching career:
  • Monastir (Tunisia)
  • University of Bahrain
  • MA  Mass Communications, University of Leicester
  • BA  in English & US literature and studies, University of Tunis

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